Effective Management Practices

Hinterland Air Conditioning has three divisions, Domestic, Service and Maintenance and Commercial.

Service supports each division and it is in the Business Plan to increase the Services we offer..

Ways in which Hinterland Air Conditioning measures and monitor's performances

After sale service. Customer call backs, after the installation is finished
Testing and measuring on advertising campaigns
Yearly customer surveys
Staff appraisals. Directors are monitored by Business Coach
Quoting turnover against approved jobs
Monthly reports - Budget v's Actual